ITIL is the acronym for Information Technology Infrastructure Library, which is a framework that encompasses a set of best practices for delivering IT services. ITIL provides a standardized approach to build and manage stable IT Infrastructure that offers lesser risks, higher efficiency, and scalability for growth. As one of the most popular and widely accepted framework for IT service management today, organizations use the best practices laid down by ITIL for increasing operational efficiency and IT service improvement.
The world is currently battling with the unprecedented effects of the COVID-19. The severe situation had stalled travel plans for the majority of the people around the world but it is expected that hotel bookings will see a recovery after September 2020. However, it is also predicted that people will be more inclined towards traveling domestic rather than international. Thus, it is imperative for the hotels to be prepared before the business starts to ramp up and use this interim period as an opportunity to overhaul their legacy systems. In a post COVID scenario, technology will have a big role to play in furthering the digital transformation journey of the hotels. Digital solutions that can identify touchpoints and ensure minimum physical contact among the guests and the employees at each point of contact will take the center stage.
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