Travel & Hospitality
Overview

The travel business knows better than most that “The only thing that is constant is change”. Rapid evolution of technology and increasingly advanced customer demands have resulted in the need for low cost, fast and effective travel IT and operations systems. From the way guests book their itineraries, to the personalized experience that they expect, to the way the enterprise needs to provide smart experiences- the market has come a long way on innovation.  Irrespective of their size, be it large hotels spread all over the globe to distinct boutique hotels, enterprises in this sector must wrestle with customer churn and cut-throat competition daily.

Digital transformation in hospitality industry aims to open new sources of monetization by providing integrated and tailored guest experience and driving operational efficiencies with streamlined backend operations. It also provides the travel and hospitality market with a unique ability to build more personal and immersive experiences for its guests that enhance loyalty at reduced cost. The industry is leveraging on technology to help it get back on track when it reopens in the post-COVID era. Digital solutions that can identify touchpoints and ensure minimum physical contact among the guests and the employees at each point of contact will take the center stage. Using technology Hospitality providers will be able to offer contactless customer journey, ensure social distancing, provide real-time communication and enable remote operations. This will help them regain customer confidence, ensure employee wellbeing and adapt to the requisite regulatory compliance liabilities.

Hughes Systique has garnered years of multi-faceted experience working with and supporting leading travel and hospitality entities. This has given us a perspective about what’s best for your Travel and Hospitality business. Over these years, we have built a suite of solutions and services to address the needs of Hotels, Hospitality Management Companies, Cruise Lines, Airlines and Airports.  

Solutions
Next Gen Hotspot Solution
The Next Generation Hotspot (NGH) Solution is a cloud-based network solution that complements Wi Fi access points to facilitate easy and secure Wi-Fi onboarding along with seamless Wi-Fi roaming
WiFi Analytics Solution
HSC's WiFi Analytics Solution is a powerful and flexible analytics platform that helps businesses monetize raw location information by converting them into actionable business insights
OTT Video Delivery Solution
HSC’s Video Delivery Solution empowers viewers with access to complete repository of your valuable content with the flexibility of consuming Any-Content Any-Where Any-Time on Any-Device and ease of Search, Discovery & Recommendations.
OTT QoE Solution
The OTT QoE Measurement Solution from HSC provides real-time, multi-dimensional, integrated, customizable actionable insights into the complete delivery network chain of the video viewing sessions.
Intelligent Monetization Platform (IMP)
HSC’s IMP is a powerful system that focusses on delivering measurable outcomes that enterprises care about, such as increasing footfall and increasing conversion rate.
People Insight AI
People Insights AI is HSC's new offering for state-of-the-art video analytics for enterprises looking to better understand how their end users are engaging on-premise (stores, lobbies, restaurants, etc.)
Mobile Loyalty Framework
HSC's Mobile Loyalty framework is a Ionic based mobile framework that can be used as an accelerator for developing loyalty apps for retail and hospitality verticals.
Resources

Blogs

ArticleId: 471 Title: Frictionless WiFi Experience For A Great Customer Experience
ArticleId: 472 Title: End-to-end Wi-Fi Service Management - A Case study
ArticleId: 342 Title: Implementing Social Data Analytics for Maximizing Profit in Hospitality Industry
ArticleId: 491 Title: The Role of Video Analytics in Tourism, Travel & Hospitality Industry
ArticleId: 493 Title: How NGH Enables Transformative Experiences In The Hospitality Sector?
ArticleId: 502 Title: Role Of OTT In The Hospitality Industry
ArticleId: 505 Title: Role Of Technology In Revolutionizing The Travel & Tourism Industry
ArticleId: 514 Title: Effect Of COVID-19 On Hospitality Industry
ArticleId: 533 Title: Effect of Apple's MAC Randomization Feature on Enterprises
ArticleId: 537 Title: How COVID-19 will accelerate certain Technologies and Trends
The ongoing pandemic has indeed accelerated the demand for certain technologies/trends that will eit  …  read more
Enterprises like Hotels, Retail Malls, Restaurants, Cafes, etc. that have built their Guest Wi-Fi ne  …  read more
The world is currently battling with the unprecedented effects of the COVID-19. The severe situation  …  read more
Gone are those days when a visit to a brick-and-mortar travel agent was mandatory every time one nee  …  read more
Technological advances have been instrumental in driving change in human lives and in steering the d  …  read more

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