The Internet of Things is evolving, and the hospitality sector is transforming because of the rapid pace of innovation and the rising potential for intelligent hotel solutions. Even in hospitality and especially in hotels, IoT has introduced a new paradigm, allowing enterprises to become more intelligent and efficient, thus redefining the guest experience by addressing real-time guest queries and rendering hyper-personalized recommendations. Needless to say, hospitality is one of the leading industries that has adopted IoT to create innovative services. It has unlocked many facets for the industry.
although the hospitality industry was late to the AI party, it is now implementing and experimenting a lot with it. Now that people are vaccinated and traveling, it is imperative for hotels to implement the latest technologies. They must do so not only to beat their competitors but also to satisfy the evolving needs of their customers. Although, currently, most AI technologies gain attraction only for novelty purposes rather than their usability, any tech that doesn't involve an AI element will be considered obsolete in the coming days. Similarly, any service sector not implementing AI will struggle to survive because customer experience and quality of service are paramount.
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