Many industries today are experiencing unprecedented disruptions due to COVID. With the lockdown restrictions starting to ease up in most parts of the world, decision-makers are bracing themselves to face the urgency and complexity of reopening their businesses. The biggest challenge will be to revisit current working norms and adopt new practices to regulate the environment in which the businesses will function. Reclaiming guests and staff confidence by providing a safer environment is a crucial step for businesses. Apart from the stern measures on sanitation and hygiene, maintaining strict adherence to social distancing norms and mask-wearing policies will be important.
Hughes Systique has implemented a COVID safety solution using which it has been working towards turning these massive challenges into meaningful changes, thereby empowering various businesses in the post COVID world. The COVID Safety Solution is a combination of HSC's proprietary solutions that utilize existing infrastructure and will enable enterprises in reducing physical touchpoints, ensuring social distancing, adherence to mask-wearing policies, and real-time communication with staff and guests.
Touch-less Experience - The operational goal is to make the guests/staff journey seamless by reducing the physical touchpoints while they are at the property. The journey starts the moment guests/staff enter the premises where a touch-less identification can avoid the physical touchpoints. HSC’s Next Generation Hotspot (NGH) solution, a hotspot 2.0 based wi-fi platform, can automatically register attendance and check-in/check-out times of employees, contract staff, and guests. The visitor management module of NGH can log in the body temperature and automatically generate “high temperature” notification of concerned stakeholders.
Ensure Social Distancing - In view of this pandemic situation, enterprises today need to manage/monitor social distancing in their premises. HSC’s Intelligent Monetization Platform (IMP), an intelligence layer that complements existing infrastructure such as Wi-Fi and cameras, monitors adherence to social distancing norms through its zone-based analytics and creates live heat maps for real-time monitoring. Also, People-Insights AI, a powerful video camera-based solution, helps track real-time occupancy levels and distances between individuals at various locations over time to identify non-compliance of social distancing and face-masks mandates.
Real-time communication - An important role will be played by the effective communication of the brand to empower their guests/staff with the right information at the right place and at the right time. Enterprises can use the proximity messaging module of the NGH solution to enable effective communication of information in real-time to both staff and guests. In cases of violations of social distancing or mask-wearing policies, the system automatically triggers alerts to the concerned stakeholders.
With companies looking to progressively revive their operations to pre-crisis levels post-lockdown, we at HSC continue with our commitment towards assisting them to the same path.
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