Product Engineering Services Customized software development services for diverse domains
Sustenance Engineering Going beyond maintenance to prolong life of mature products
Managed Services Achieve scalability, operational efficiency and business continuity
Technology Consulting & Architecture Leverage the extensive knowledge of our Domain Experts
Support and maintenance services that are available 24/7 globally sustain the continuous delivery model of the modern IT landscape. These are crucial to ensuring seamless day-to-day operations and adherence to SLAs and compliances. Extended support and maintenance go beyond resolving technical issues, aligning IT operations with business goals for sustained growth.
HSC’s support teams specialize in tailoring support, from basic troubleshooting to advanced engineering solutions, to deliver continuous performance. HSC has executed several patch management projects across industries, enhancing system security while ensuring regulatory compliance. By integrating and modernizing legacy systems, we help clients improve efficiency while reducing long-term maintenance overheads.
Extended support services help our clients lower their total cost of ownership and derive long-term value from their technology investments by adopting industry best practices and process-driven approaches.
Offering continued support for mature products, to ensure reliability and consistent operations. L1 to Ln support services include the whole spectrum of assistance, ranging from basic troubleshooting (L1) to resolving complex issues (Ln).
Maintaining system integrity becomes a concern as products age, especially with newer upgrades. Patch management is meant to streamline the patching process so that its does not interfere with workflows or create downtime.
Providing formal structure to software releases from design to deployment. Control over the release schedule maintains the integrity of the production environment, bringing quality and cost benefits. With these, HSC also assists its clients with tightening processes, adding to the efficiency equation.
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HSC has worked with various industries to enhance their operational efficiency and help them focus on their core competencies.
Hospitality platforms require continuous support for guest-facing apps to ensure seamless operations. The challenges could range from minor guest issues like booking discrepancies to backend challenges, integrations, or managing network performance. HSC has ensured reliability of service and satisfied customers in multiple travel and hospitality formats.
HSC has helped retailers overcome transaction failures, high ticket volumes, and network-related issues in omnichannel environments. With Ln support, issues arising from new integrations with legacy systems can be tackled, ensuring reliable operations.
HSC has assisted telecom providers with extensive L1 to Ln support to keep their network operations stable and secure. Such support included assistance with connectivity issues, network congestion, and failures among others. HSC has also enabled the integration of advanced technologies in 5G through high-level (Ln) support.
